Barking Mad Pet Products and its team take your privacy VERY seriously, and we take precautionary steps to protect your, the User’s, personal information every time you our online shop.
By using this site, the User warrants that they are 18 (eighteen) years of age or older and of full legal capacity. If the User is under the age of 18 (eighteen) or if the User is not legally permitted to enter into a binding agreement, then you may use this site only with the involvement and supervision of the User’s parent or legal guardian. If a User’s parent or legal guardian supervises the User’s activities on this website and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for all the User’s obligations under these Terms and Conditions.
COLLECTION AND PROCESSING OF PERSONAL DATA
Any User that purchases a Good or Service on this, the Barking Mad Pet Product online shop, forms part of the buying and selling process, which in order to complete the transaction successfully, requires that the User provides Barking Mad Pet Products with personal information, such as your name, personal and potentially work addresses, email address/es, telephone number/s, and credit card information.
Barking Mad Pet Products collects only the information which enables us to ensure that your experience when using our services remains interactive and easy to use, such as your Internet Protocol address and Browser Information.
Any information that is provided to Barking Mad Pet Products while using our website and Services, is subject to the User’s consent and knowledge. Barking Mad Pet Products will never share any information provided to us (name, telephone number, email address, etc.) with any other company or organization that is not a Barking Mad Pet Product business partner or affiliate, except if it is required to do so by law. The information every User provides to us will be kept confidential and will be used only to support the User’s continued customer relationship with Barking Mad Pet Products.
Cookies are used to improve our service to every User that accesses the Barking Mad Pet Products website.
What is a cookie, you may ask?
In simple terms, cookies are just files that reside on your computer. Cookies are created when you visit a website. They are used to store bits of information about your interactions with the website, which the webserver can use later when processing your sessions.
Any information Barking Mad Pet Products collects while the User is accessing this website, may be used in one of the following ways:
- To personalize the User’s experience and to respond to each User’s individual needs.
- To improve our website based on the information and feedback we receive from each User.
- To improve customer service requests and support needs.
- To process transactions and to deliver the purchased product as requested.
- Email marketing (if applicable): With the User’s permission, we may send emails about our store, new products, and other updates.
There may be occasions that Barking Mad Pet Products will ask additional questions to ensure that our website and the content which we provide is in line with the User’s needs. Each online form will clearly specify which information is required and which is optional by way of asterisks (*).
LEGAL AND THIRD-PARTY DISCLOSURE
Barking Mad Pet Products will not disclose any information regarding any User, nor will we sell, trade or otherwise transfer a User’s personal identificatory information to any third parties, unless the User expressly allows it by way of prior written approval to Barking Mad Pet Products. This does not include the third parties who assist Barking Mad Pet Products with our website, conducting our business, and servicing Users.
The User further understands and hereby agrees that Barking Mad Pet Products may provide certain third-party service providers and suppliers with some of the information contemplated in the section relating to COLLECTION AND PROCESSING OF PERSONAL DATA (i) to our third-party courier service in order to deliver THE User’s order accurately and timelessly; and (ii) for the purposes of sending the User marketing and advertising information in relation to Barking Mad Pet Products’ Services.
RETENTION OF PERSONAL INFORMATION
Barking Mad Pet Products may compile, use and share a User’s information that does not relate to any specific individual User, and owns all rights to information of a statistical nature compiled by Barking Mad Pet Products.
Barking Mad Pet Products will only retain a User’s personal information for as long as it is necessary to fulfill the purposes explicitly set out in this policy. During the period of retention, Barking Mad Pet Products will continue to abide by our non-disclosure obligations and will not share or sell a User’s personal information.
Barking Mad Pet Products may retain a User’s personal information in physical or electronic records.
Our store is hosted by need hosting services details here, on a dedicated server in the Hetzner RSA Data Centre. They provide us with the online e-commerce platform that allows us to sell our products and services to User’s that make use of our website. Each User’s data is stored through’s data storage, databases, and the general application. Hetzner Data Centre stores your data on a secure server behind a firewall.
Barking Mad Pet Products will not be held responsible for the privacy practices of third party websites.
WhatsApp Support: +27 81 692 7671
Email Support: [email protected]
Call Us: +27 82 759 2274