Barking Mad Pet Products and its team take your privacy VERY seriously, and we take precautionary steps to protect your, the User’s, personal information every time you our online shop.

By using this site, the User warrants that they are 18 (eighteen) years of age or older and of full legal capacity. If the User is under the age of 18 (eighteen) or if the User is not legally permitted to enter into a binding agreement, then you may use this site only with the involvement and supervision of the User’s parent or legal guardian. If a User’s parent or legal guardian supervises the User’s activities on this website and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for all the User’s obligations under these Terms and Conditions.

Barking Mad Pet Products’ Privacy Policy describes how we handle the information that is received and collected from the User. By using this website, the User agrees and signifies their acceptance of Barking Mad Pet Products’ Privacy Policy.

If you, the User, do not agree to the terms specified in this Privacy Policy, or to any changes that Barking Mad Pet Products may make in the future, please stop accessing and using this website, and exit immediately. Please note that this Privacy Policy not only contains specific terms and conditions, but also your, the User’s consent to Barking Mad Pet Products processing, in accordance with this policy, the personal information made available to Barking Mad Pet Products, by you, the User, when accessing this website.



Any User that purchases a Good or Service on this, the Barking Mad Pet Product online shop, forms part of the buying and selling process, which in order to complete the transaction successfully, requires that the User provides Barking Mad Pet Products with personal information, such as your name, personal and potentially work addresses, email address/es, telephone number/s, and credit card information.

Barking Mad Pet Products collects only the information which enables us to ensure that your experience when using our services remains interactive and easy to use, such as your Internet Protocol address and Browser Information.

Any information that is provided to Barking Mad Pet Products while using our website and Services, is subject to the User’s consent and knowledge.  Barking Mad Pet Products will never share any information provided to us (name, telephone number, email address, etc.) with any other company or organization that is not a Barking Mad Pet Product business partner or affiliate, except if it is required to do so by law.  The information every User provides to us will be kept confidential and will be used only to support the User’s continued customer relationship with Barking Mad Pet Products.

Cookies are used to improve our service to every User that accesses the Barking Mad Pet Products website.

What is a cookie, you may ask?

In simple terms, cookies are just files that reside on your computer. Cookies are created when you visit a website. They are used to store bits of information about your interactions with the website, which the webserver can use later when processing your sessions.

Any information Barking Mad Pet Products collects while the User is accessing this website, may be used in one of the following ways:

  • To personalize the User’s experience and to respond to each User’s individual needs.
  • To improve our website based on the information and feedback we receive from each User.
  • To improve customer service requests and support needs.
  • To process transactions and to deliver the purchased product as requested.
  • Email marketing (if applicable): With the User’s permission, we may send emails about our store, new products, and other updates.

Please note that any User may disable the use of cookies by configuring their browser preferences accordingly.  This website also uses analytics, which tracks traffic and sources internet protocol addresses and location, time on the website, and what pages were visited.

There may be occasions that Barking Mad Pet Products will ask additional questions to ensure that our website and the content which we provide is in line with the User’s needs. Each online form will clearly specify which information is required and which is optional by way of asterisks (*).



Barking Mad Pet Products will not disclose any information regarding any User, nor will we sell, trade or otherwise transfer a User’s personal identificatory information to any third parties, unless the User expressly allows it by way of prior written approval to Barking Mad Pet Products. This does not include the third parties who assist Barking Mad Pet Products with our website, conducting our business, and servicing Users.

The User further understands and hereby agrees that Barking Mad Pet Products may provide certain third-party service providers and suppliers with some of the information contemplated in the section relating to COLLECTION AND PROCESSING OF PERSONAL DATA (i) to our third-party courier service in order to deliver THE User’s order accurately and timelessly; and (ii) for the purposes of sending the User marketing and advertising information in relation to Barking Mad Pet Products’ Services.

We may disclose a User’s personal information if we are required by law to do so or if a user violates our Terms of Use.



Barking Mad Pet Products may compile, use and share a User’s information that does not relate to any specific individual User, and owns all rights to information of a statistical nature compiled by Barking Mad Pet Products.

Barking Mad Pet Products will only retain a User’s personal information for as long as it is necessary to fulfill the purposes explicitly set out in this policy. During the period of retention, Barking Mad Pet Products will continue to abide by our non-disclosure obligations and will not share or sell a User’s personal information.

Barking Mad Pet Products may retain a User’s personal information in physical or electronic records.



Our store is hosted by need hosting services details here, on a dedicated server in the Hetzner RSA Data Centre. They provide us with the online e-commerce platform that allows us to sell our products and services to User’s that make use of our website. Each User’s data is stored through’s data storage, databases, and the general application. Hetzner Data Centre stores your data on a secure server behind a firewall.

Barking Mad Pet Products does not store a User’s credit card details. We use Peach Payments to process all online transactions. For more information on how Peach Payments stores, processes and protects your credit card details, please visit payment gateway T&C’s and Privacy Policy links here.



A User may click on a link on our website that directs them away from the Barking Mad Pet Products website to a third party website. Please ensure that you read the respective third party’s Privacy Policy and Terms of Service.

Barking Mad Pet Products will not be held responsible for the privacy practices of third party websites.



Barking Mad Pet Products reserves the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If material changes to this Privacy Policy are made, the most recent updated version thereof will be found here, so that all Users are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If the Barking Mad Pet Products online shop is acquired or merges with another company, the User’s information may be transferred to the new owners so that they may continue to sell products to the User.




WhatsApp Support:            +27 81 692 7671
Email Support:                     [email protected]
Call Us:                                 +27 82 759 2274